Loading... Please wait...

Returns Policy

This returns policy do not apply to business customer. If you are a business customer, you can find the full returns policy here.

1) Introduction

We understand that from time to time you may wish to return a product to us.

We have created this 14 calendar days returns policy to enable you to return products to us in appropriate circumstances.

This returns policy applies to customers in England and Wales.

This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Protection (Distance Selling) Regulations 2000).

2) Returns

Where you have no other legal right to return a product and receive a refund or exchange, then you will nonetheless be entitled to return a product to us where:

(a) we receive the returned product within 14 calendar days following the date of delivery of the product;

(b) the returned product is unused, in its original unopened packaging and otherwise in a condition enabling us to sell the product as new;

(c) you comply with the returns procedure set out below; and

(d) none of the exclusions set out below apply.

3) Return Procedures

In order to take advantage of your rights under this returns policy, you must:

Contact us to arrange a return OR

If you are a registered customer, you can raise a Merchandise Return Request in through My Account

Products returned under this policy must be sent to:

Muzamal Ventures (UK)
Magenta Storage,
City House, Ronsons Way
St Albans


You will be responsible for paying postage costs associated with returns under this policy.

4) Exclusions

The following kinds of products may not be returned under this policy:

(a) Items that has expiry date within the period set out in Section 1 and 2 above;

5) Refunds

We will send you a refund for the full price of any product properly returned by you in accordance with the terms of this returns policy (including) the original delivery charges and (including) the costs of returning the product to us (if any).

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

We will process the refund due to you as soon as possible and, in any event, within 30 days of the day we received your returned product.

6) Improper Returns

Where you return a product in contravention of this policy (and where you do not have any other legal right to return the product):

(a) we will not refund or exchange the product;

(b) we may retain the returned product until you pay to us such additional amount as we may charge for re-delivery of the returned product; and

(c) if we do not receive payment of such additional amount within 14 days of issuing a request for payment, we may destroy or otherwise dispose of the returned product in our sole discretion without any liability to you.

7) About Us

Our full name is Muzamal Ventures (UK) Ltd

Our registered office is Stirling House, Breasy Place, 9 Burroughs Gardens, Hendon London NW4 4AU

Our company registration number is 7357763

Our VAT Reg No is GB 172053923

Our email address is info@muzamedical.co.uk