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Home>Frequently ask questions

Frequently ask questions

How long will it take for my products to be dispatched?

If you purchase your items before 1pm on working days, we will dispatch your order within the same day. Orders placed during the weekend or holiday will be dispatched the next working day.


Can I order through the telephone?

Sorry not at this moment, but we are working towards it and we hope to be able offer you this option very soon!


Are my details secure?

Yes, we use industry-standard SSL encryption technology which protect your details whilst in transit over the Internet.

We also respect and care about your details. We will not provide your details to 3rd parties for direct marketing purpose without your consent.

For full details of our Privacy Prolicy, you can click here.


My orders are damaged/defective/missing/wrong

If goods delivered are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, please write to us within 3 workings days of receiving your order.


What is your returns policy?

If you have an account with us, you can raise a return ticket through My Account or you can contact us to arrange a return.

The goods must be unused, in its original packaging and otherwise in a condition that enable us to sell back the goods as new.

If you are returning the goods due to damage, defective, missing or wrong quantity/goods resulted from our error, then we will provide you the full refund including the cost to return the goods to us (if any).

For our full Returns Policy, please click here.


What if I have further questions?

We are happy to answer your questions and can be contacted by phone, email or post. You will find full contact details on our Contact Us page.

We will get back to you within 1 working hour!


Do you deliver outside the UK?

At the moment we deliver within the UK only